Privacy Policy
This policy explains how we collect, use, and protect your personal information.
OneWeekPTE – Privacy Policy
Effective date: 12 December 2025
Business name: One Week Australia Pty Ltd
Introduction
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use OneWeekPTE (“we”, “us”, “our”) websites, apps, and services (“Platform”).
We aim to comply with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).
By using the Platform, you agree to the handling of your personal information as described in this policy.
1. What Personal Information We Collect
The types of personal information we may collect include:
- Identity details: name, username, profile photo (if you choose to upload one).
- Contact details: email address, country/region, phone number (if provided).
- Account details: login credentials, subscription status, transaction history.
- Study and performance data: practice answers, scores, AI feedback, test attempts, time spent on tasks, learning progress.
- Audio & voice data: recordings you submit for speaking practice.
- Device & technical data: IP address, browser type, device type, operating system, app version, approximate location (e.g. city/region).
- Usage data: pages visited, buttons clicked, features used, date/time of visits.
- Payment information: limited payment details (e.g. transaction IDs, card type, last few digits) processed via secure third-party payment providers. We do not store full card numbers.
- Support communications: messages you send to us (e.g. support requests, feedback, bug reports).
2. How We Collect Personal Information
We may collect personal information:
Directly from you, when you:
- create an account;
- purchase or manage a subscription;
- complete practice questions and mock tests;
- upload audio, text, or other content;
- contact us for support or feedback.
Automatically, when you use the Platform, via:
- cookies and similar technologies;
- analytics tools;
- server logs.
From third parties, such as:
- payment providers and app stores;
- sign-in providers (e.g. Google, Apple, Facebook), if you choose those login options;
- analytics and error-tracking tools.
3. Why We Collect and Use Your Information
We collect, hold, and use your personal information for purposes including:
- Providing and operating the Platform and Services.
- Creating and managing your account and subscription.
- Processing payments and handling billing (including auto-renewals).
- Delivering practice content, mock tests, and results.
- Generating AI-based feedback and analytics to support your learning.
- Customising the Platform (e.g. recommended tasks, progress tracking).
- Communicating with you about your account, updates, changes to terms, and important notices.
- Responding to your questions, support requests, or complaints.
- Monitoring, improving, and developing the Platform and new features.
- Preventing fraud, misuse, or security incidents.
- Complying with our legal and regulatory obligations.
Where required, we rely on your consent (for example, for optional email marketing). Where we rely on consent, you can withdraw it at any time.
4. Cookies and Analytics
We may use cookies and similar technologies to:
- remember your preferences and login state;
- keep you signed in between sessions;
- measure usage and performance of the Platform;
- help us understand how users interact with features so we can improve them.
You can manage cookies through your browser settings, but disabling some cookies may affect your ability to use certain features.
5. How We Store and Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including by:
- using password-protected systems and accounts;
- encrypting data in transit where appropriate (e.g. HTTPS);
- restricting access to personal information to staff and contractors who need it for their work;
- using reputable third-party service providers with appropriate security standards.
However, no method of transmission or storage is completely secure. You use the Platform at your own risk, and we encourage you to use strong passwords and keep your login details confidential.
6. How Long We Keep Your Information
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including:
- while your account is active; and
- for a reasonable period after account closure, to:
- comply with legal or tax obligations,
- resolve disputes,
- maintain business records.
We may anonymise or aggregate data so that it no longer identifies you. We may keep this anonymised data indefinitely for analytics and research.
7. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers who help us operate the Platform (e.g. hosting providers, analytics services, payment processors, email delivery services, AI processing services).
- Professional advisers, such as lawyers, accountants, and auditors, where reasonably necessary.
- Regulators, law enforcement, or government authorities, where required or authorised by law.
- Any person with your consent, for example if you ask us to share information with a teacher, agent, or institution.
We do not sell your personal information to third parties.
8. Overseas Disclosure
Some of our service providers or data storage locations may be located outside Australia. This means your personal information may be transferred to or stored in other countries.
Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipients protect it in a way that is consistent with the Privacy Act and the Australian Privacy Principles.
9. Direct Marketing
We may use your contact details to send you:
- service-related messages (e.g. account notices, changes to Terms or Privacy Policy);
- optional marketing communications (e.g. feature updates, tips, offers).
You can opt out of marketing emails at any time by:
- clicking the “unsubscribe” link in an email; or
- contacting us via the details at the end of this policy.
Opting out of marketing will not stop essential service messages (like billing or security notices).
10. Children and Young People
The Platform is not specifically directed at young children, but students aged 13+ may use it.
If you are under 18, you should have your parent or guardian’s permission to use the Platform.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information or obtain consent from a parent or guardian, as appropriate.
11. Access to and Correction of Your Personal Information
You have rights to:
- request access to the personal information we hold about you; and
- request correction of personal information that is inaccurate, out of date, incomplete, or misleading.
To request access or correction, please contact us using the details below. We may need to verify your identity before acting on your request. In some cases, we may charge a reasonable fee for providing access, where permitted by law.
If we decline your request (for example, where we are legally required to keep certain records), we will tell you why, where we are legally allowed to do so.
12. Notifiable Data Breaches
If a data breach occurs that is likely to result in serious harm to individuals and we are covered by the Notifiable Data Breaches scheme under the Privacy Act, we will:
- investigate the breach;
- take reasonable steps to contain and remedy it; and
- notify affected individuals and the Office of the Australian Information Commissioner (OAIC), where required.
13. Third-Party Websites and Services
The Platform may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties.
We encourage you to read the privacy policies of any third-party websites or services you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our practices.
When we update this policy, we will:
- post the new version on our website; and
- update the “Effective date” at the top.
Where changes are material, we will take reasonable steps to notify you (for example, via email or in-app notice). By continuing to use the Platform after changes take effect, you agree to the updated policy.
15. Questions, Complaints & Contact Details
If you have any questions or concerns about privacy, or if you wish to make a complaint, please contact us first so we can try to resolve it:
One Week Australia Pty Ltd
Email: support@oneweekpte.com
We will respond to your complaint within a reasonable time.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or the relevant privacy regulator in your jurisdiction.
Effective date: 12 December 2025
Business name: One Week Australia Pty Ltd
Introduction
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use OneWeekPTE (“we”, “us”, “our”) websites, apps, and services (“Platform”).
We aim to comply with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).
By using the Platform, you agree to the handling of your personal information as described in this policy.
1. What Personal Information We Collect
The types of personal information we may collect include:
- Identity details: name, username, profile photo (if you choose to upload one).
- Contact details: email address, country/region, phone number (if provided).
- Account details: login credentials, subscription status, transaction history.
- Study and performance data: practice answers, scores, AI feedback, test attempts, time spent on tasks, learning progress.
- Audio & voice data: recordings you submit for speaking practice.
- Device & technical data: IP address, browser type, device type, operating system, app version, approximate location (e.g. city/region).
- Usage data: pages visited, buttons clicked, features used, date/time of visits.
- Payment information: limited payment details (e.g. transaction IDs, card type, last few digits) processed via secure third-party payment providers. We do not store full card numbers.
- Support communications: messages you send to us (e.g. support requests, feedback, bug reports).
2. How We Collect Personal Information
We may collect personal information:
Directly from you, when you:
- create an account;
- purchase or manage a subscription;
- complete practice questions and mock tests;
- upload audio, text, or other content;
- contact us for support or feedback.
Automatically, when you use the Platform, via:
- cookies and similar technologies;
- analytics tools;
- server logs.
From third parties, such as:
- payment providers and app stores;
- sign-in providers (e.g. Google, Apple, Facebook), if you choose those login options;
- analytics and error-tracking tools.
3. Why We Collect and Use Your Information
We collect, hold, and use your personal information for purposes including:
- Providing and operating the Platform and Services.
- Creating and managing your account and subscription.
- Processing payments and handling billing (including auto-renewals).
- Delivering practice content, mock tests, and results.
- Generating AI-based feedback and analytics to support your learning.
- Customising the Platform (e.g. recommended tasks, progress tracking).
- Communicating with you about your account, updates, changes to terms, and important notices.
- Responding to your questions, support requests, or complaints.
- Monitoring, improving, and developing the Platform and new features.
- Preventing fraud, misuse, or security incidents.
- Complying with our legal and regulatory obligations.
Where required, we rely on your consent (for example, for optional email marketing). Where we rely on consent, you can withdraw it at any time.
4. Cookies and Analytics
We may use cookies and similar technologies to:
- remember your preferences and login state;
- keep you signed in between sessions;
- measure usage and performance of the Platform;
- help us understand how users interact with features so we can improve them.
You can manage cookies through your browser settings, but disabling some cookies may affect your ability to use certain features.
5. How We Store and Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including by:
- using password-protected systems and accounts;
- encrypting data in transit where appropriate (e.g. HTTPS);
- restricting access to personal information to staff and contractors who need it for their work;
- using reputable third-party service providers with appropriate security standards.
However, no method of transmission or storage is completely secure. You use the Platform at your own risk, and we encourage you to use strong passwords and keep your login details confidential.
6. How Long We Keep Your Information
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including:
- while your account is active; and
- for a reasonable period after account closure, to:
- comply with legal or tax obligations,
- resolve disputes,
- maintain business records.
We may anonymise or aggregate data so that it no longer identifies you. We may keep this anonymised data indefinitely for analytics and research.
7. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers who help us operate the Platform (e.g. hosting providers, analytics services, payment processors, email delivery services, AI processing services).
- Professional advisers, such as lawyers, accountants, and auditors, where reasonably necessary.
- Regulators, law enforcement, or government authorities, where required or authorised by law.
- Any person with your consent, for example if you ask us to share information with a teacher, agent, or institution.
We do not sell your personal information to third parties.
8. Overseas Disclosure
Some of our service providers or data storage locations may be located outside Australia. This means your personal information may be transferred to or stored in other countries.
Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipients protect it in a way that is consistent with the Privacy Act and the Australian Privacy Principles.
9. Direct Marketing
We may use your contact details to send you:
- service-related messages (e.g. account notices, changes to Terms or Privacy Policy);
- optional marketing communications (e.g. feature updates, tips, offers).
You can opt out of marketing emails at any time by:
- clicking the “unsubscribe” link in an email; or
- contacting us via the details at the end of this policy.
Opting out of marketing will not stop essential service messages (like billing or security notices).
10. Children and Young People
The Platform is not specifically directed at young children, but students aged 13+ may use it.
If you are under 18, you should have your parent or guardian’s permission to use the Platform.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information or obtain consent from a parent or guardian, as appropriate.
11. Access to and Correction of Your Personal Information
You have rights to:
- request access to the personal information we hold about you; and
- request correction of personal information that is inaccurate, out of date, incomplete, or misleading.
To request access or correction, please contact us using the details below. We may need to verify your identity before acting on your request. In some cases, we may charge a reasonable fee for providing access, where permitted by law.
If we decline your request (for example, where we are legally required to keep certain records), we will tell you why, where we are legally allowed to do so.
12. Notifiable Data Breaches
If a data breach occurs that is likely to result in serious harm to individuals and we are covered by the Notifiable Data Breaches scheme under the Privacy Act, we will:
- investigate the breach;
- take reasonable steps to contain and remedy it; and
- notify affected individuals and the Office of the Australian Information Commissioner (OAIC), where required.
13. Third-Party Websites and Services
The Platform may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties.
We encourage you to read the privacy policies of any third-party websites or services you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our practices.
When we update this policy, we will:
- post the new version on our website; and
- update the “Effective date” at the top.
Where changes are material, we will take reasonable steps to notify you (for example, via email or in-app notice). By continuing to use the Platform after changes take effect, you agree to the updated policy.
15. Questions, Complaints & Contact Details
If you have any questions or concerns about privacy, or if you wish to make a complaint, please contact us first so we can try to resolve it:
One Week Australia Pty Ltd
Email: support@oneweekpte.com
We will respond to your complaint within a reasonable time.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or the relevant privacy regulator in your jurisdiction.